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Is it OK for children to complain?

Posted by Mrs Antoinette Wilson (Head of Primar | Found in: News

This week, primary students were introduced to several strategies on how to make a valid complaint responsibly.

Students have been discussing these strategies in class using a booklet, which they will have the opportunity to bring home this week. A few posters have also been hung up around the Campus, aimed to give students extra information to help guide them.
Some complaints can be solved by either a student speaking to a teacher or by a parent speaking to a teacher; this will always be the first option. This first step is made clear to the students in the instructions, however, there are cases where complaints and concerns need a different approach.

Students will have an option now to fill in a form to submit their complaints in writing, before posting it in a box in the front office. They can ask for parent help, teacher assistance, or even a fellow student to help them fill in the form, if they find it difficult. They can also ask a student leader or a class representative to help. Students can make their complaint anonymously, however, it is always better to put a name to a concern. This enables staff to provide help with a focus.

Students need to know how to express themselves, to have strategies that give them a voice, and to feel heard when they have a concern. Citizenship is an important recognised 21st century skill people need. Growing responsible citizens with a voice is important to us.

Let us encourage our students to recognise the voice they have, and to have the courage to use it in a responsible way. Not only to help themselves, but also to help others in their school community.

Mrs Antionette Wilson